ON GREAT SERVICE: A FRAMEWORK FOR ACTION

THE BRAND FLIP: WHY CUSTOMERS NOW RUN COMPANIES AND HOW TO PROFIT FROM IT

ผู้แต่ง : MARTY NEUMEIER

SUSTAINABLE MARKETING

ผู้แต่ง : BARRY EMERY

BECAUSE INTERNET: UNDERSTANDING THE NEW RULES OF LANGUAGE

ผู้แต่ง : GRETCHEN MCCULLOCH

MANAGING ORGANIZATIONAL CHANGE: A MULTIPLE PERSPECTIVES APPROACH (IE)

ผู้แต่ง : IAN PALMER et al.